1. Introduction

At Manichips.com, we strive to provide the highest quality banana chips and excellent customer service. This Return and Refund Policy outlines our procedures for returns, refunds, and product issues. As we sell food products, our return policy has certain limitations aimed at ensuring food safety and quality.

2. General Return Policy

2.1 Food Product Limitations

As banana chips are food items, we generally do not accept returns after delivery for food safety and quality reasons. However, we understand that issues may arise and we are committed to ensuring your satisfaction.

2.2 Valid Reasons for Returns

We may accept returns or provide refunds in the following circumstances:

• Products damaged during shipping
• Products with compromised packaging
• Products that do not meet our quality standards
• Products that are significantly different from their description
• Incorrect or incomplete orders

3. Return Process

3.1 Time Frame

If you receive a product that falls under our valid reasons for returns, you must contact us within 24 hours of receiving your order. This timeframe is especially important as we deal with food products.

3.2 How to Initiate a Return

To initiate a return:

1. Contact our customer service team via email or phone
2. Provide your order number and details about the issue
3. Include clear photographs showing the problem with the product
4. Do not discard the product or packaging until your return request is resolved

3.3 Required Documentation

For all return requests, we require:

• Order confirmation email or order number
• Clear photographs of the damaged/defective product
• Clear photographs of all packaging (both outer and inner packaging)
• Description of the issue

4. Evaluation Process

4.1 Review of Return Requests

Upon receiving your return request:

1. Our team will review your request and the provided evidence
2. We may ask for additional information or photographs
3. We will respond to your request within 2 business days

4.2 Decision Criteria

Our decision regarding returns and refunds will be based on:

• The nature and extent of the issue
• The provided evidence
• Whether the issue was caused during shipping or manufacturing
• Food safety considerations

5. Refund Options

5.1 Types of Refunds

Depending on the circumstances, we may offer:

• Full refund of the purchase price
• Partial refund
• Replacement product in the next available shipment
• Store credit for future purchases

5.2 Refund Processing

If a refund is approved:

• The refund will be processed using the same payment method used for the purchase
• Refunds typically take 5-7 business days to appear in your account, depending on your payment provider
• You will receive an email confirmation when the refund is processed

6. Non-Returnable Items

The following items cannot be returned:

• Products with broken seals or opened packaging (unless defective)
• Products that have been consumed (unless quality issues were discovered during consumption)
• Products purchased more than 24 hours before the return request

7. Exchanges

Due to the nature of our food products, we do not offer direct exchanges. Instead, we process a refund or store credit which you can use to place a new order.

8. Cancellations

8.1 Order Cancellation

You may cancel your order at any time before it has been shipped. Once the order has been shipped, the cancellation policy no longer applies, and the return policy comes into effect.

8.2 Cancellation Process

To cancel an order:

1. Log into your account on our website
2. Navigate to your order history
3. Select the order you wish to cancel
4. Click the "Cancel Order" button

Alternatively, you can contact our customer service team with your order details.

9. Customer Satisfaction Guarantee

Despite the limitations on returns for food products, we are committed to your satisfaction. If you are unsatisfied with your purchase for any reason, please contact us, and we will work with you to find a suitable resolution.

10. Contact Information

For all return, refund, or cancellation inquiries, please contact us at:

Email: support@manichips.com

Phone: +91 7907373790

Customer Service Hours: 10AM-6AM, Mon-Sat

This Return and Refund Policy may be updated from time to time. The latest version will always be available on our website.